We’ve all hit our ball into a sand trap before, and the same thing can happen with game bugs. Luckily, this handy guide is here to help get you back to golfing! Please review the following questions and steps.

 

Have you tried restarting your headset device?

• Sometimes trying both a Hard Restart (pressing the power button down for about 10-15 seconds, and waiting 30 seconds to turn the device back on) and a Soft Restart (pressing the power button down for a few seconds and then hitting the ‘Restart’ button on the screen popup menu) can help.

 

Have you tried manually updating the Walkabout game application?

• Clicking on the three dots in the upper right corner can prompt an ‘Update’ menu tab to populate when there’s an update waiting.
• ^^^ Sometimes a manual device restart is required to hail a pending update on the menu, sometimes the restart will automatically kick the update in— always check. See Step 1.

 

Have you tried manually updating your headset OS?

• Navigate to your System settings, then select ‘Software Update’ from the menu. While headsets should automatically update, sometimes a manual update is needed to help prompt other game/app updates.

 

Have you tried an uninstall/reinstall of the Walkabout app?

• Note: Our game utilizes an external Save Sync on our player data. We are not tied in with platform-specific cloud services, so users may get a warning popup about potentially losing data upon an uninstall of our game app. Users should not lose their data upon an uninstall/reinstall.
• Have you tried turning Airplane mode ON, disconnecting from Wi-Fi, and reconnecting the device to internet by turning Airplane mode OFF?

 

PC-Specific ‘Troubleshooting Basics’

In addition to the Troubleshooting 101 - Basic Debugging steps listed earlier in the doc, consider the following when troubleshooting for PCVR.

• Have you restarted and updated your computer device?
• Have you ensured that your cards and drivers are up to date?
• Have you validated your DLCs?

Performance and Visual Toggles

• For performance issues on SteamVR, try toggling ‘Supersampling' OFF in settings. You can also adjust the Custom Resolution Multiplier to be lower. Please also check your GPU to ensure you’re pulling from the correct graphics card for PC setups.
• We’d also recommend ensuring your VR view window is the primary one on your computer screen; having this view centered can help alleviate issues with the field of view, etc.
• We recommend utilizing Steam Link to stream Walkabout if you play via SteamVR. We do not officially support Virtual Desktop as a streaming method, and users may find performance and gameplay issues when utilizing this third party vendor for streaming.
  • Having an issue launching it? Try launching WMG first and then SteamVR to see if issue persists

 

Steam Family Sharing - DLC

• A guest may use a lender’s DLC, but only if the guest does not own the base game. If the guest owns Walkabout and is using Family Sharing with a lender who owns Walkabout DLC, the guest will not be able to access them.
• Please note that users utilizing Family Sharing cannot simultaneously launch the same game.

 

Virtual Desktop VS Steam Link, Air Link

• We do not officially support Virtual Desktop as an official method of streaming the Walkabout game, as it is a third party application. Therefore users who choose to stream the game through this avenue may find they’ll encounter gameplay bugs. We recommend our Steam users utilize Steam Link if possible, or to utilize similar stream methods such as Air Link or a trusty IRL cable connection.